The Right Kind of Customer Service
For the organization that relies upon customer service to build and maintain long-term client relationships - this workshop teaches your staff how to provide tailored service for every client.
What You’ll Learn:
· What customers expect from you.
· How to provide world-class customer service to every customer.- the good, the bad, and the “ugly.”
· How to switch gears with a customer who refuses to be pleased.
· How to adopt a professional persona with difficult clients.
· Ways to offer additional products and services in a conversational setting.
· Adopting an attitude that facilitates long-term client relationships.
· Sales Associates
· Customer Service Associates
· Service Personnel
· Sales Team or Departmental Managers
· One-Day Fast Track (4-6 hours)
· Two-Day Developmental Program (9-12 Hours)